UOB iBanking Token

On the positive side, the promised token took only two days to arrive when they had told wifey to expect a seven days wait.

Under promise, over deliver. Something this government should have done. Look at the pressure they are under now.

On the negative side, it was so much trouble trying to sync the old token with iBanking. I think the whole exercise was a sham. The customer service over the phone was quite unsatisfactory. Cannot even speak English properly. What on earth does "press the red button 20 to 30 times mean?" We tried the syncing exercise twice after obtaining a new password at the ATM. Complete waste of time.