shared his findings with us.
For a while I had felt that our police force have become complacent and completely KPI driven.
Delivering well on KPI make them look good but complacency can only be felt in our daily interactions with them.
I will never forget this. My father had passed away in SGH. Police have cut their services perhaps to manage costs and I could not report the death at the hospital but had to go to the station or what they now called neighborhood police center. The fact that it is still a station in my mind showed how badly they are communicating with the public. It cost money to bring a message to everyone.
The nearest police center was across the street, the huge Cantonment Complex. It was a very secure and forbidding place but the three sleepy officers were very polite. They printed me the death certificate which I took to the undertaker at 2 am in the morning. When I showed the undertaken the death certificate he told me it has no serial number! I was terribly upset that I needed to drive all the way back to the Cantonment Complex to get it fixed. It was damn sloppy work.
A riot in today Singapore is a Black Swan event for the Police. It is naturally not in the KPI. I am doubtful there are KPIs for assessing such risks and taking preventive measures so that there is not even a chance for a bud to sprout. This is the same poor attitude at SMRT which is woefully unprepared for surprises too. It costs money to be better prepared.
Does it surprise anyone that once the facts get revealed at the COI, we learn how badly trained our police officers are to cope with a riot? What else are they woefully unprepared for?